Shipping Policy

Our maximum customer are farmers and rural place, so INDIA POST offers shipping to PAN INDIA. We usually dispatch the order 2-3 working days after receiving the order. You would also receive the tracking details by message or email. Customers usually receive the products within 5 to 7 working days, once they are shipped. This delivery period may be longer in remote locations within India. Delivery of products is not attempted on Sundays or gazetted holidays.

CANCELLATION POLICY:

We hope that your order never needs to be cancelled or returned. However, if you received accidentally damaged product we are ready to replace it with free of cost without exchange* but not cancelled or returned. Farmer’s safety is our utmost priority so we are not allowing to cancel or return the product once ordered.

*while opening the product should record the video for evidence. After receiving the product with in 1 hr should report the compliant.

Reporting Concerns:

For issues such as damaged or missing customers must contact the seller exclusively via email or phone call or WhatsApp to report the issue.

2. Subject Line for Quick Resolution

To ensure faster resolution, the message subject line must clearly indicate the issue type along with order ID. Example include:

  1. Damaged Visor/Gloves/Hoodie/Pant-Order ID
  2. Missing product Visor/Gloves/Hoodie/Pant-Order ID
Timeline for Raising Request

All concerns must be reported within 1hr of delivery with proof. Requests submitted beyond this period will not be considered.

Mandatory Evidence

Claims must be supported by an unboxing video clearly showing the product’s condition upon opening the package. Claims without this evidence will be deemed invalid.

Resolution Process

  1. We will respond for mail within a day of receiving your request.
  2. For WhatsApp we will respond within 1 hour of receiving your request.
  3. Once evidence is verified

For damaged products: We will arrange the replacement of the product without return.

For missing products: A replacement will be initiated.

After verifying the video, we will process the replacement within 2 working days.

Under what conditions replacement request not be accepted?
  • Complaint raised through mail, phone call or WhatsApp after 1hr of delivery.
  • Recorded video with pause in between.
  • Before receiving if refused the order to receive due to change of mind no refund or replacement.
Here are some items that are not eligible for return or replacement

Items that have been damaged due to misuse.

Damage that occurred due to malfunctioning of products consumable items that gave been used or installed.

Delayed Delivery:

At Sepio Health, we prioritize timely delivery of your orders. However, since our deliveries are managed by third-party logistics providers, occasional delays may occur due to festivals, weather conditions, or other external factors beyond our control.

  1. Eligibility for Replacement/cancellation: Replacement/cancellation for delayed deliveries will only be considered if the order has not been delivered within 20 days from the date of shipment.
  2. Raising a Concern:
    • All concerns regarding delayed delivery must be raised via email to info@sepio-health.com, WhatsApp, or call.
    • Please include your order ID, tracking ID, and relevant details in your email or WhatsApp with the subject line – (Delayed delivery: Order id) for prompt resolution.
    • Our team will acknowledge your email within 48 hours and provide a resolution accordingly
  1. Resolution Timeline: Once a replacement request is approved, the replacement will be processed within 7-10 business days.
RETURNS AND REPLACEMENT

Our utmost priority is safe farming and save the farmer from pesticide exposure.

In the event, the order is undelivered by the delivery agent due to no fault of the Customer/User, or the order is lost in transit, without asking any questions we will resend the parcel through customer prioritized delivery organization.

There will be no return items from the farmer, Sepio will replace the item after verifying the evidence. If genuine evidence and raised complaint within time limit without asking any questions Sepio will replace the item.

REFUND

Farmer’s safety is our priority we are ready to replace the items on a valid evidence after reviewing by our expert team so there will be no refund.